Dealing with Mr. Angry online
July 28th 2010, by Gavin
We hardly ever get emails from irate customers, or potential customers, so this one really stood out. Forgive me for the length of this article but I thought I’d reproduce the exchange in full, excluding contact blurb etc. The customer’s emails are in Blue, my wife Angela’s in Mauve, mine in black.
ARE YOU IDIOTS DELIBERATELY TRYING TO STOP PEOPLE BUYING YOUR WINE? AFTER 17 ATTEMPTS TO PUT IN MY PASSWORD I GAVE UP. I THOUGHT YOU COULD STICK IT.
Really sorry you had so much trouble with the website – I will try and find out why your password didn’t work. If you let me know what wine you would like we can arrange to have it delivered for you.
All the best, Angela
From: Gavin Quinney Subject: Re: Password, idiots and so on
Dear xxxx Thanks for the email. Obviously our website gave you some problems, so sorry about that. I’m afraid I can’t find you registered on our system at all. When you put in your email address, at the question:
‘Are you a new or existing online customer?’
Did you click ‘I am a new customer’ or ‘I am an existing customer, and my password is..’?
If you click ‘I am a new customer’ it should work. By all means give me a call.
Kind regards, Gavin Quinney (aka Chief Idiot)
Planting a Vineyard in the Dragons’ Den
July 21st 2010, by Gavin
Bauduc Bondholders had a sense of déjà vu last week as English winegrower Geoff Bowen pitched for a £60,000 investment in a vineyard scheme near Exeter, in the first of a new series of the BBC show. Confident that 20 wine lovers would splash out £9,500 for 5 cases of English sparkling wine a year for 10 years, he wooed canny Duncan Bannatyne.
“There are some really toe-curling moments in the Den,” reads the BBC Dragons’ Den website. “And they don’t come worse that Geoff’s opening minutes in front of the Dragons.
“The Devon-based winemaker starts his pitch and immediately faces the moment entrepreneurs dread – he completely forgets his lines.
“Seconds pass like hours as he struggles to regain his composure under the baleful eye of the silent Dragons.”
Reminded of the brilliant spoof by Harry and Paul (below) sweating nervously in front of the Dragons, I watched with interest as Geoff recovered to explain that he could entice 20 members of the public to pay £9500 for 600 bottles of his sparkling wine, spread over the next ten years. With a few extra costs, it would work out to £20 a bottle, he estimated.
July Newsletter
July 20th 2010, by abrewitt
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